How
do I find a provider in my area?
| Depending
on the types of discounted benefits purchased,
members can find a list of providers in their
area on our website, www.hhchealth.com. We offer
two different types of networks: Regional Networks
(California and Colorado), National Wellness and
National Chiropractic networks. To access providers
in the regional networks, you can look them up
by state, city, name or modality. The national
networks allow you to find them by zip code. You
can also call us at 888-817-5566 if you have questions
regarding providers in our Regional networks;
or, 866-757-7780 if accessing the National Wellness
or Chiropractic networks. If internet access is
not convenient for you, you can contact us at
888-817-5566 and request a list of providers in
your area. |
What’s
the process for scheduling an appointment with an
HHC provider?
|
There are different procedures depending on the
network used:
Regional
Networks: For the regional network, you can
go contact the provider directly and set up
an appointment. Once you arrive, the provider
must check your eligibility, which they can
do online or by calling customer service at
888-817-5566.
National
Networks: We require you to contact the national
Member Services number prior to seeing a provider
from either of the national wellness networks.
See phone numbers above.
|
How can I make sure that I’m really getting a
discount, and the provider isn’t just raising
his base price to make up the discount?
| As
a service to members, HHC publishes the rate lists
of many of its practitioners on its website. If
the listings are not available on the site, members
can call the HHC helpline at 888-815-5566 to request
pricing information on specific providers. We
recommend that members ask a provider’s
rate schedule before presenting their Health &
Healing Card. Also, when you call Member Services
when you want to see a provider from one of the
National Networks, you will receive the fee schedule
and discount prior to your appointment. |
How do I purchase a Health & Healing Card?
| If
affiliated with an employer or insurance company,
you will receive preferred pricing by signing
up through a Personal Webpage set up by HHC for
your group. On the online application, you’ll
have the option to pay monthly through Electronic
Fund Transfer (EFT) linked to your credit card
or checking account. You can also purchase your
membership on an annual basis by credit card,
EFT or check. If not affiliated with a group,
you can go online to HHC’s general website
and fill out the online application. |
Do you make medical recommendations and refer members
to specific providers?
| HHC
does not render medical advice to members for
any reason. Further, we do not make provider recommendations
based on a member’s medical condition or
need. All providers in our networks are qualified
and credentialed health care professionals and
Member Services offers provider locator assistance
as a referral resource only. On many of our programs,
a 24 Hour Nurseline may be part of your benefit,
if you have specific health questions. |
What do I have to do to reactivate or cancel my membership
once it expires?
| On
month-to-month memberships, you can cancel at
anytime but will not be prorated for partial month’s
fees. On annual memberships, 30 days before your
membership is about to lapse, you will receive
an email stating that HHC will be sending you
a new Health & Healing Card and charging your
credit card or deduct your account via EFT. It
will also give you two weeks from the time of
the email the opportunity to discontinue or cancel
your membership. To cancel, you will respond to
that email with your desire to cancel at that
time. |
Can I nominate my Provider to participate?
| If
a Provider does not presently participate and
you want them to join the HHC Network(s), we will
attempt to contact them and recruit them at your
request. They will have to comply with our screening
process and agree to reduce their fees by the
agreed-upon discount rate. They must be approved
prior to participation. |
I’ve lost my card; is there a charge to get a
new one?
| If
you lose your Health & Healing card, you can
receive a new one for $5 per card, which includes
first class postage. This is payable only by credit
card. |
Can
I have an extra card for my Family Members?
| Each
family membership includes 2 cards for the member
and spouse. Other immediate family members can
present these cards to any participating HHC provider
and still receive the program discounts. It’s
a good idea to get an additional card if the family
member and eligible dependent have different last
names. The fee per extra card is $5 and must be
paid by credit card. All extra cards will have
the same ID number as the primary Member’s
Card. |
Can I have an extra card for my Family Members?
| Each
family membership includes 2 cards (1 per member/1
per spouse). Other immediate family members can
present these cards to any participating HHC provider
and still receive the program discounts. It’s
a good idea to get an additional card if the family
member and eligible dependent have different last
names. The fee per extra card is $5 and must be
paid by credit card by phone. All extra cards
will have the same ID number as the primary Member’s
Card. |
I
have a family dependent who is away in college, can
they be part of my HHC membership?
| Yes.
As long as they are under 25 years of age and
still have permanent residence in the Member’s
household. |
If I have general benefit questions or requests regarding
the Health & Healing Card, or have a dispute with
a provider in getting treatment/service, who do I call?
| Call
HHC at 888-817-5566. |
|
